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Frequently Asked Questions
Is Payoff really free?▾
Yes! The free plan includes 2 debts, snowball and avalanche strategies, your dashboard, and 5 AI coach messages per month. No credit card required.
Do I need to connect my bank account?▾
No. Payoff never asks for bank access. You manually enter your debts, which means your financial data stays completely private and secure on your device.
What makes the AI coach different from ChatGPT?▾
Payoff Coach sees your actual debts, balances, interest rates, and payment history. It gives specific advice like "Put your bonus on Chase Sapphire to save $389 in interest" instead of generic tips.
Which payoff strategy should I use?▾
Take our 60-second strategy quiz! Generally: choose Snowball if you need quick wins for motivation, Avalanche if you want to save the most on interest, or Hybrid for a balance of both.
Can my partner and I use it together?▾
Yes! The Household plan lets you invite your partner, share debts, set split percentages, and even use a shared AI coach. It's designed for couples tackling debt as a team.
What is Focus Mode?▾
Focus Mode hides your total balances and shows only your progress percentage and one simple next action. It's designed for people who feel anxious looking at large debt numbers.
Can I switch strategies later?▾
Absolutely. You can change your payoff strategy anytime with one tap. Payoff will recalculate your entire plan instantly.
What languages are supported?▾
Payoff is available in 9 languages: English, Spanish, Portuguese, French, German, Japanese, Korean, Chinese (Simplified), and Italian. Multi-currency support included.